SHIPPING + RETURNS
Exchanges & Returns
We honor a 14-day return policy from date of ship for full refund or store credit as long as the product has not been used and no tags have been removed.
Due to the nature of all natural and fine bedding products, we regret we are not allowed to offer a refund if the product has been used. We charge a fee of $25 cleaning/re-stocking fee if the product qualifies and is returned for refund within 14 days. If this is a rush order, let us know and we will do everything in our power to push your order out the door. Please call or email for more information on bespoke or custom orders. We are sorry but we do not refund gift certificates or orders outside the USA. While we are pleased to send a return label, we do not pay for outbound or return postage on any returns.
Time of Delivery
We know everyone wants things fast, it's just that we are "slow sewn" and produce less than 1,000 pieces a year, so you may have to wait for a product to be sewn or for the fabric to be made. Unless indicated during ordering from your Shopping Cart, please be aware that many products are sewn to order, and depending on your order, may ship 2 weeks after your order is placed. We hope you agree, your pieces are worth the wait.
All international shipments (with destinations outside of the United States) may be subject to duty/import fees charged by the customs in the receiving country. Since fees vary by country it is possible that our customers outside of the US may be charged additional fees to clear customs. If you prefer an estimate of these fees PRIOR to shipping, please email us separately at email@example.com with the subject "SEND DUTY IMPORT FEE ESTIMATE" to request a customs fee estimate and we will do our best to provide this. You may also request an estimate in the comments section when you place your order. Failure to do so may result in unexpected clearance or duties fees that JG Switzer has can not control.